Refund policy
Refund Policy 2025
1. General Information
This Refund Policy applies to all purchases made through Read Me When You Need Me (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.
2. Eligibility for Refunds
We accept refund requests only for items that arrive damaged or defective.
To qualify for a refund:
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You must contact us within 7 days of delivery at [your customer service email].
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You must provide photo evidence of the damage or defect.
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We may request that the damaged product be returned before a refund is issued.
3. Return and Inspection
Once we receive the returned item, it will be inspected to confirm the reported issue.
If approved, we will process a full refund to your original payment method within 5–10 business days.
Please note that shipping fees are non-refundable unless the return is due to our error or a damaged item.
4. Non-Refundable Items
We do not offer refunds or exchanges for:
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Items that are not damaged or defective.
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Products returned without prior authorization.
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Items lost or damaged due to improper return packaging.
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again.
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Contact your credit card company or payment provider — it may take additional time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at info@readmewhenyouneedme.com
6. Contact Information
For all refund or return inquiries, please email:
📧 info@readmewhenyouneedme.com