Shipping policy

Shipping Policy 2025

1. General Information

This Shipping Policy applies to all purchases made through Read Me When You Need Me (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.

2. Order Processing

All orders are fulfilled from our distribution partner, ShipHype, located in Los Angeles, California. Orders are processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or U.S. federal holidays will be processed on the next business day. We share limited personal information — such as your name, shipping address, email, and phone number — with our fulfillment partner ShipHype for the sole purpose of preparing, processing, and shipping your order.
ShipHype handles this information securely and does not use it for marketing or promotional purposes. Both ShipHype and Shopify comply with applicable U.S. privacy laws and the EU–U.S. Data Privacy Framework, ensuring that your personal information is handled with care and protection. We do not sell, rent, or trade customer data to any third party.

3. Shipping and Delivery

We currently ship to addresses within the United States only.
All orders are shipped via DHL. Estimated delivery time: 3–5 business days from the date of shipment. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control.

4. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

5. Shipping Fees

Shipping fees are calculated automatically at checkout based on your delivery address and order size. All prices are listed in U.S. dollars.

6. Damaged or Lost Shipments

If your order arrives damaged or defective, please notify us within 7 days of delivery by emailing info@readmewhenyouneedme.com.
We may require photo evidence or the return of the damaged product before issuing a replacement. If a shipment is lost in transit, we will open an investigation with DHL and replace the item once the loss is confirmed.

7. Returns and Exchanges

We accept returns only for items damaged during transit.
Due to the nature of our products, we do not accept returns or exchanges for any other reason. To request a replacement for a damaged item, please contact us at info@readmewhenyouneedme.com within 7 days of receipt.

8. Contact Information

For questions or concerns regarding your order or shipping status, please contact our customer support team at: info@readmewhenyouneedme.com